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RETURN POLICY

UNHAPPY? NO PROBLEM!

If you wish to return anything bought from us, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. Photo graphic evidence of the damaged goods can be requested in some circumstances. You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable. 

 

Email us on info@poundveg.co.uk and we will get in touch with you soon to resolve the issue.

CONDITIONS FOR RETURN

  • Fruits & Vegetables will not be accepted as return items due to shelve life of the products. Provide us photographic evidence to provide you the refund of the item.
  • Please notify us about the damaged goods or defective product, immediately upon receiving the items.
  • Groceries should be returned in their original packaging along with the original price tags, labels and invoices.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

REFUNDS

Any refund due will be credited within 3-5 working days of us receiving the goods on the original transaction. 

Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.